An ecommerce consultancy connecting strategy, customer experience and technology to help commerce businesses grow—with better systems, less manual work and AI that earns its place.
AI PULSE
The problem
Disconnected platforms. Repetitive tasks. Customer journeys that could work harder. Plenty of data, but too little clarity. We help you find the friction and build a practical way forward.
What we do
01 — Commerce strategy & experience
Turn commercial priorities into better customer experiences and a clear plan for improvement.
Customer journey
Checkout roadmap
Prioritised02 — Systems & automation
Connect your platforms and simplify the repetitive work that slows your business down.
Enquiry routing
The suggested response includes the order’s tracking information and awaits review.
Assigned action · Awaiting review
03 — Applied AI & operational intelligence
Use business context and data to build useful assistants, reliable agent workflows and clearer operational decisions.
Assistant
Suggested action
Three bestsellers are projected to run low next week. Consider raising a reorder now.
Awaiting human review
How we work
Map the business, customer journey, systems and operational bottlenecks.
Deliver focused improvements, integrations and automation around measurable priorities.
Validate the results, refine what works and support the next stage.
Start with a focused review, move into a delivery project, and continue with ongoing support where it adds value.
About
Cream Commerce brings together senior commerce operations experience with UX design and practical automation. Founded by two industry tech leaders, we work closely with businesses to turn complex challenges into useful, maintainable solutions.
Tell us where the friction is. We'll start with a conversation.
